T's and C's
"We/us" means Hero's Heroine, the seller of the goods.
"You" means the customer acting as a consumer.
"Courier" means any such fulfilment courier as we may choose to use.
"Delivery date" means the date specified by us, the seller, when the goods are to be delivered, however time is not of the essence of this contract.
"Goods" means the items which you agree to buy from us, the seller.
TERMS OF SALE
The terms of sale shall apply to all contracts for the purchase of goods by you from us, the seller, to the exclusion of all other terms and conditions which you may purport to apply under any sales offer or purchase order. These terms of sale supersede all previous agreements and understandings between the parties. Any amendment to the terms of sale will only be effective if signed by a director of Hero's Heroine.
We are committed to providing you with terms of sale, which are easy to understand and which are fair to you.
PLACING AN ORDER
All orders are subject to acceptance and availability. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Once you have placed an order with us, you will receive an order confirmation e-mail acknowledging receipt of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
In the unlikely event that an item(s) from your order is unavailable, it will NOT be substituted for an alternative product and you will not be charged for the item.
A contract between you and Hero's Heroine will not be formed until we send you a further email confirming that your order has been accepted and your goods have been dispatched. Only those goods listed in the dispatch confirmation e-mail will be included in the contract formed.
We reserve the right not to accept your order in the event that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.
Both domestic and international orders will be shipped within 1-2 working days after placing your order. Please note that working days do not include Weekends or Public Holidays.
All our domestic shipments are sent via DHL eCommerce. You will be notified of your parcels tracking number once the item has been shipped from our distribution centre and you can track your items progress through their website.
INTERNATIONAL (South East Asia)
All our International standard shipments are sent via DHL Express. You will be notified of your parcels tracking number once the item has been shipped from our distribution centre and you can track your items progress through their website.
SIGNING FOR YOUR ORDER
All orders are security sealed before leaving our Distribution Centre and under no circumstances should packages be signed for if these seals are broken or the packaging is damaged upon arrival. Should this occur, please contact our Customer Services team on firstname.lastname@example.org as soon as possible.
CUSTOMS & DUTY
Please note that recipients outside the Malaysia will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges. Sometimes goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information required by customs to ensure the goods are cleared. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
PRICING & PROMOTIONS
Unfortunately, we cannot advise you in advance of reduced priced items or reimburse you the difference after your order has been accepted.
Please note that promotional codes cannot be used in conjunction with any other offer or promotion.
Hero's Heroine does not trade via eBay or any other auction website. We are not able to verify the authenticity or quality of any item sold on such a site under the Hero's Heroine brand name.
By using this website, you consent to us:
- Passing your delivery address and telephone number to our courier in case they need to contact you directly if there is a problem with your delivery.
- Contacting you by email or telephone in relation to you having placed an order or made an enquiry.