RETURNS POLICY

If for any reason you are not satisfied with any product purchased from this website, the unused item(s) can be returned within 14 days of delivery as long as the following outlined conditions are adhered to:

  • The item has been returned unworn in the condition received, with all tags attached.
  • Before returning the product(s) the purchaser must contact returns@herosheroine-asia.com within 14 days of delivery and inform of the reason for the return and the requested action: refund or exchange.  After 14 days of delivery Hero's Heroine are not obliged to accept the return.
  • The returned product(s) must then be received by Hero's Heroine within 14 days of the sending of above e-mail advising of the return.  After 14 days of informing of the return Hero's Heroine are not obliged to accept the return.
  • It is the purchaser’s responsibility to ensure that the returned item is received by Hero's Heroine.  Hero's Heroine take no responsibility for returns until they are received.
  • In case of a purchase being defective the above instructions must be followed and Hero's Heroine reserve the right to request photographic support before authorising return of the product.
  • Hero's Heroine will not accept any items that have been worn, washed or altered in any way.

EXCHANGE POLICY

As long as all terms are adhered to purchases will be either refunded or exchanged based on the following conditions:

  • The purchaser will receive an email confirming the authorisation of their exchange/refund.
  • If a refund is authorised it will be paid within 7 days of the product being received by Hero's Heroine.
  • If a product is deemed to be faulty and an exchange is requested the new product will be sent within 7 days at the expense of Hero's Heroine.
  • If an exchange is requested on a purchase the new product will be sent within 7 days at the expense of Hero's Heroine.

Please note: There are no returns or swaps on sale items.

Return Instructions for shoppers:

1. Pack all the returned items, along with a print off of your confirmation of purchase email, and a note specifying your RMA number securely in a box. You can use the box the items arrived in or another box, if you prefer.

2. Go to local post office, or another courier, to ship the package. Please return all products to:

Global Project Intelligence Sdn. Bhd.
22-2(2nd Floor), Sri Desa Entrepreneur Park,
Jalan 1/116B,
58200 Kuala Lumpur, Malaysia.

3. Please provide us the tracking number from post office or couriers if applicable. You can keep tracking your package by receiving email for shipment updates.

4. You will receive a email as soon as we received your items, and when refund is approved.